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Risk-Free 30-Day Guarantee
If your pet gear arrives damaged, defective, or not as described, we will issue a full refund or send a free replacement immediately.
1. Damaged or Defective Items
If you receive an item that is damaged or flawed during transit, please contact us within 30 days of delivery at support@yourwoof.com with:
- Your Order Number (e.g. #YW1024)
- A clear photo or short video showing the defect
- Your preference for a Full Refund or a Free Replacement
2. Refund Processing Time
Once your refund request is approved, refunds are processed back to your original payment method (Visa, MasterCard, PayPal, Apple Pay) within 3-5 business days.
3. Order Cancellations & Address Changes
Orders are dispatched quickly to ensure express delivery. If you need to modify or cancel your order, please notify us within 12 hours of placing the order.
Need help with a return?
Contact Support Team →